Terms and Conditions

Please read these Terms and Conditions before using the Sockswise website, sending an inquiry, approving a sample, or placing a custom sock order. These terms are intended to make the order process clearer for both sides. For any formal contract or legal use, this page should be reviewed by a qualified lawyer.

1. Website Use

The information on this website is provided to help buyers understand our custom sock manufacturing process, order communication, and general service scope. Website content may include product examples, process descriptions, images, customization notes, and business information.

You may view the website for normal business reference. You may not copy, reuse, sell, publish, or modify our text, images, layout, brand materials, or other website content for commercial use without written permission from Sockswise.

2. Quotation Terms

Quotations are prepared according to the details provided by the customer. These details may include sock type, yarn or material choice, logo method, size range, quantity, packaging, delivery country, shipping method, and any special production requirements.

A quotation is for reference and order discussion only. It becomes part of an order only after both sides confirm the order details in writing. If the design, quantity, material, packaging, shipping address, exchange rate, or production requirements change, the quotation may also need to be updated.

Unless a different period is stated in writing, quotations are valid for a limited time. After that period, Sockswise may review the price, lead time, freight cost, and other terms again before accepting the order.

3. Sample Approval

For many custom sock orders, a sample may be made before bulk production. The customer should check the sample carefully, including the logo, color, sock height, size, material feel, pattern, thickness, packaging, and any other agreed details.

Once the customer approves the sample in writing, the approved sample becomes one of the main references for bulk production. If changes are requested after approval, extra sample costs, production costs, or additional lead time may apply.

If the customer chooses to move forward without a physical sample, production will follow the confirmed artwork, specification file, order details, and written approval.

4. Production File and Order Confirmation

Bulk production is arranged according to the confirmed order documents. These may include the approved sample, final artwork, quotation, invoice, size details, color references, packaging instructions, label requirements, and shipping information.

Before production starts, the customer should review all key information carefully. This includes quantity, material, color, logo method, size range, packaging, delivery terms, and any special notes.

If incorrect or incomplete information is approved by the customer and production has already started, Sockswise may not be able to change the order without extra cost or delay.

5. Payment Terms

Payment terms are confirmed before each order. Custom production usually requires a deposit before sampling or bulk production begins. The balance is normally paid before shipment, unless another payment arrangement has been agreed in writing.

Late payment may affect sample work, production scheduling, or shipment. Bank fees, transfer charges, currency conversion costs, and other payment-related fees are usually paid by the customer unless both sides agree otherwise.

6. Lead Time and Delivery

Production lead time depends on the order quantity, material availability, logo method, packaging work, sample approval time, and factory schedule. Any lead time shown on the website or discussed during inquiry is an estimate unless it is confirmed in writing for a specific order.

Lead time may change if artwork is revised, sample approval is delayed, payment is late, materials need more time, or shipping is affected by customs checks, courier delays, holidays, weather, or other conditions outside normal factory control.

7. Shipping Terms

Shipping method, freight cost, delivery address, trade terms, and responsibility for duties or taxes should be confirmed before shipment. Depending on the order and destination, shipping may be arranged by express courier, air freight, sea freight, or another agreed method.

Once the goods are handed over to the agreed carrier, courier, freight forwarder, or shipping company, shipping responsibility will follow the confirmed shipping or trade terms for that order.

The customer is responsible for providing accurate delivery information and handling import clearance, local duties, taxes, and destination charges unless these responsibilities are clearly included in the written agreement.

8. Logo, Artwork, and Authorization

Customers are responsible for making sure they have the right to use any logo, artwork, trademark, brand name, slogan, character, pattern, or image sent to Sockswise for sampling or production.

By sending artwork or brand files to Sockswise, the customer confirms that Sockswise is allowed to use those files for quotation, sampling, production, packaging review, and order communication.

Sockswise is not responsible for claims or disputes caused by unauthorized use of third-party intellectual property supplied by the customer.

9. Color, Size, and Material Differences

Custom sock production may have normal differences in color, size, weight, elasticity, texture, yarn feel, logo effect, and packaging. These differences can be caused by material batches, dye lots, knitting tension, production methods, or screen display differences.

Pantone numbers, digital artwork, photos, and screen previews are useful references, but they may not look exactly the same on finished socks. Different yarns, materials, and logo methods can also affect the final color and surface effect.

Reasonable production tolerance may apply to size, color, logo placement, weight, and quantity. If an order has strict tolerance requirements, those requirements should be confirmed in writing before sample approval or bulk production.

10. Quality Inspection and Order Claims

Sockswise checks goods according to the confirmed sample, production file, and order details before shipment. After receiving the goods, the customer should inspect the order within a reasonable time and report any issue as soon as possible.

A claim should include clear photos or videos, the order number or order details, the quantity affected, packaging information, and a short explanation of the issue. We will review the case based on the approved sample, production file, order confirmation, and available inspection records.

Claims may not apply to problems caused by incorrect customer approval, improper storage, washing damage, misuse, third-party handling, shipping damage, or changes requested after production approval.

11. After-Sales Handling

If an order issue is confirmed after review, Sockswise will discuss a practical solution with the customer. Depending on the situation, this may include repair, replacement, partial remake, a reasonable discount, or another agreed solution.

The final handling method will depend on the confirmed order terms, the type of issue, the affected quantity, the approved sample, and the evidence provided by both sides.

12. Website Information Updates

We try to keep the website information clear and useful. However, product descriptions, images, process notes, service details, page content, and other website information may be updated from time to time.

Sockswise may change, remove, or update website content without prior notice. Website information should not replace written order confirmation for a specific project.

13. Limitation of Liability

To the extent allowed by applicable law, Sockswise is not responsible for indirect losses related to website use, order delay, shipping delay, business interruption, loss of profit, or third-party claims, unless a different responsibility is required by law or clearly agreed in writing.

14. Dispute Handling

If a disagreement occurs, both sides should first review the confirmed quotation, approved sample, production file, invoice, payment record, shipping documents, and written communication related to the order.

Both parties should try to resolve the issue through direct communication. If the issue cannot be resolved, the next step should follow the written agreement between both sides and any applicable legal or dispute resolution terms.

15. Changes to These Terms

Sockswise may update these Terms and Conditions when needed. The latest version will be posted on this page. Continued use of this website or continued order communication with Sockswise means you accept the updated version.