Privacy Policy

Last updated: May 12, 2026

1. About This Policy

When you visit our website, send an inquiry, request a quote, or upload design files, you may share certain information with Sockswise. This Privacy Policy explains what we may collect, why we use it, and how you can contact us about your information.

2. Information You May Send to Us

Most information we receive is sent directly by customers or website visitors. This may include your name, email address, phone number, company name, country or region, and the details you include in a contact form or email.

For quotation requests, you may also send project information such as sock type, quantity, size range, logo method, material preference, packaging requirements, target delivery date, and other order details.

3. Uploaded Design Files

If you upload or email artwork, logos, reference images, packaging files, or technical documents, we use those files to review your request and discuss possible production details with you.

Customer-provided logos, artwork, brand names, and design files remain the property of their rightful owners. Sockswise does not claim ownership of files you provide for quotation, sampling, or order communication.

4. How We Use the Information

We use submitted information for normal business communication and order-related work. For example, we may use it to:

• Reply to your message or quote request
• Review artwork, product details, and packaging needs
• Prepare quotations, sample discussions, or order documents
• Communicate about production, delivery, or after-sales matters
• Keep basic records of inquiries, quotations, and orders
• Improve our website forms, communication process, and customer service

5. Contact and Communication Preferences

If you contact Sockswise, we may reply by email, phone, or other business communication methods based on the contact details you provide.

You can ask us to stop non-essential follow-up messages. However, if you have an active inquiry, sample request, quotation, or order, we may still need to contact you about that specific matter.

6. Cookies and Website Data

Like many business websites, our site may use cookies or similar tools to help pages load correctly, understand how visitors use the website, and improve the browsing experience.

This may include basic technical data such as browser type, device type, pages visited, referral source, approximate location, and time spent on the website. You can manage or block cookies through your browser settings. Some parts of the website may not work as expected if cookies are disabled.

7. We Do Not Sell Personal Information

Sockswise does not sell customer personal information. We may share limited information only when it is needed to operate the website, handle communication, support order processing, arrange shipping, maintain records, or meet legal requirements.

8. Service Providers

We may use service providers for website hosting, email, file storage, analytics, payment support, logistics, or other business functions. These providers should only use the information as needed to provide their service to us.

9. How We Protect Information

We take reasonable steps to protect contact details, inquiry records, and uploaded files from unauthorized access, loss, misuse, or disclosure. However, no website, email system, or online file transfer method can be guaranteed to be completely secure.

10. How Long We Keep Information

We may keep inquiry details, quote records, uploaded files, and order-related messages for as long as needed to respond to your request, support repeat communication, handle customer service, maintain business records, or comply with legal and accounting obligations.

11. Updating or Deleting Your Information

You may contact us to ask whether we hold personal information you submitted, or to request an update, correction, or deletion.

Before processing a request, we may need to verify who you are. In some cases, certain records may need to be kept for active orders, payment records, legal compliance, dispute handling, or legitimate business purposes.

12. International Visitors

Sockswise works with customers from different countries and regions. If you send information through this website, your information may be processed or stored outside your own country. Privacy rules differ by market, so this policy should be reviewed and adjusted for the countries where your website is mainly used.

13. Changes to This Policy

We may update this Privacy Policy when our website, communication process, business operations, or legal requirements change. The latest version will be posted on this page.

14. Contact Us

For privacy questions, correction requests, deletion requests, or questions about how your information is handled, please contact us by email:

Email: info@sockswise.com